CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has appointed Judith Felton to lead the Service Specialist and Customer Service Teams to effectively deliver the businesses’ processes and models, in order to achieve greater customer satisfaction.
Felton joins having gained over 16 years of industry experience at Vodafone (previously Cable & Wireless) in various customer service related roles, including Service Architect and Service Delivery Consultant.
Felton has worked in every stage of the service process from pre-sales through to service operations and management. Judith joins CityFibre from Cadent Gas where she gained invaluable experience managing various IT transformation projects including the implementation of ServiceNow, an industry leading customer service management system proven to streamline and enhance the customer experience.
Commenting on her new role, Judith Felton said “I’m joining CityFibre at a truly exciting time as they continue to merge the operations of their businesses, while maintaining superior standards of customer service and satisfaction.
"As an employee who has been through a similar merger process in the past, my key objective is to utilise my previous experience to deliver a seamless transition for both our customers and staff to ensure the customer experience at all times.”
Rob Baynes, Chief Operating Officer, Entanet added “Judith will be instrumental to supporting the growth plans within the company and in particular ensuring the scalability of our service, ensuring we continue to deliver a superior customer experience at all times.”