Cameo, an IT hardware support company for channel partners in the UK and Ireland, has announces it has achieved a 98.6% annual service-level agreement (SLA) compliance rate as it continues to deliver a premium service with complete focus on meeting customer requirements.
The company’s SLA rating aligns with its mission to provide the most consistent, industry-leading, cutting-edge, secure and professional IT services to the channel. With every service area delivered entirely by in-house teams, Cameo provides a controlled and guaranteed hardware support service to resellers with quality assurance and compliance.
Its range of support and maintenance services include Hardware Support, Inventory Management, Secure Data Disposal, UPS Services and Hardware Supply, delivered by a team of 14 qualified engineers across the UK and Ireland. Launched earlier this year, Cameo’s Secure Data Disposal and Sanitisation services are also certified by ADISA, an industry accreditation standard for companies delivering IT asset disposal support to customers.
The announcement follows a period of significant growth for the IT hardware support provider. Having recently celebrated its 30th year in operation, Cameo has recorded 20% year-on-year growth on average over the last five years. The company also relaunched its website earlier this month, reinforcing its investment in meeting the needs of channel partners as their hardware support and maintenance requirements evolve.
Luke Horton-Walker, Operations Director of Cameo said “As a channel-only service provider, our ability to meet the IT hardware support requirements of every customer is a critical performance indicator for our business.
"Achieving this level of SLA compliance is a reflection of the knowledge and expertise that our highly skilled in-house team displays when delivering support to channel partners, as well as the continued investment made to bolster our offering with the services companies, require as modern technology continues to rapidly advance."
“We are extremely proud to announce our 98.6% annual compliance rating and are fully committed to upholding this standard of paramount service for channel partners in what is a highly competitive sector."