Masergy, managed, secure SD-WAN, Cloud Communications, and Managed Security solutions provider, has been announced as the recipient of the #1 Global Webex Contact Centre Users Award, at the Cisco Contact Centre Summit 2019 held in Florida.
Masergy was honoured among a global field of top Cisco partners for demonstrating excellence in innovation and implementation of Cisco’s Webex Contact Centre.
The #1 Global Webex Contact Centre Users award recognises Masergy as having the largest number of active Cloud Contact Centre users worldwide.
“We are honoured to be recognised as a top strategic partner in delivering Cisco Webex Contact Centre solutions to the market,” said Bob Laskey, Chief Revenue Officer, Masergy. “The combined value of Masergy’s high-performance managed secure SD-WAN, coupled with Cisco’s leading contact centre software, is resonating with enterprise clients who value a superior customer experience.”
In March 2018, Masergy announced its selection as a Global Premier Partner for the Cisco Customer Journey Platform. This, coupled with the Webex Content Centre Awards, highlights a partnership dating back to 2004 and validates a strategy of supporting Masergy partners and helping clients improve their customers’ experience and optimising business performance.
Together, Masergy and Cisco are delivering a contact center solution that removes IT complexities, reduces operational costs, improves security, increases collaboration with omni-channel support functions, and is helping Cisco gain analytics-driven performance routing, full IVR, and integrated call recording that optimizes customer engagements and improves first call resolution.
“It is an honour to recognise winners of the Cisco Webex Contact Centre Awards,” said Omar Tawakol, Vice President and General Manager, Cisco Contact Centre. “Masergy’s innovative solutions and implementation expertise, coupled with Cisco’s cognitive collaboration solutions, are delivering highly personalised customer experiences that today’s customers demand.”